RETURNS AND REFUNDS

 

Our returns policy is for orders placed through lyleandscott.com only. We have a 100-day free returns policy. You will be refunded back the amount you paid for the item at time the order was placed, and any discount applied will be adjusted accordingly. 

You have 100 days from your order date to return your item/s. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure that when you receive an item that you take reasonable care of it when trying it on or inspecting it and that any security seals or tags are still intact.

To start a return, please enter your order information here. Simply follow the step by step guide, as well as on screen instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please make sure your items are securely wrapped and your parcel contains all the information requested. Unless otherwise agreed with you, any item you have accepted and then return is your responsibility until it reaches our warehouse. Remember to ask for a receipt as proof of sending. Proof of postage does not cost anything however without it, we may not be able to process your refund or replacement in the rare event that your item is lost in transit.

If you request a replacement and the product is no longer available, we will process a refund to you. We are consider a request for exchange of an item for a different size, style or colour.

For hygiene reasons we cannot offer refunds on swimwear or underwear(if the hygiene or product seal has been broken or is no longer in place). This does not affect your statutory rights.

We will issue your refund to the same payment method you used when you placed your order.

If you are returning pursuant to our extended returns policy, the delivery cost you originally paid is non-refundable unless we have sent you an incorrect, faulty or misdescribed item. This does not affect your statutory rights.

We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession.

Once we have processed your return you will receive a notification via email.

To start a return, please visit our returns portal using the link here.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 business days have passed since we’ve approved your return, please contact us at customersupport@lyleandscott.com

 

Faulty products

The products that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply products that are in conformity with our contract with you.

If your products are faulty or misdescribed, or your order is incorrect or missing items please contact us as soon as reasonably possible.

Exchanges

We offer free exchanges on all orders. Simply follow our exchange process here.